having problems with my dermaray

Pre-sales qustions about Dermray products and technical support for Dermaray users. Dermaray support is available exclusively via this forum.

having problems with my dermaray

Postby sayeda » Sun Aug 23, 2009 2:57 am

Hello Nick,
I have had some set up issues with the dermaray right from the start. I managed to get it going and keep the ir low and so far it was working just fine.

Now, I have no idea what has happened, but the unit is not charging. The charger has power coming into it, but the dermaray isn't picking it up. I am wondering if there is a fault with the unit?

The battery is low and I don't know what to do. Please advise asap.

Many thanks,
Sayeda.
sayeda
 
Posts: 5
Joined: Sat Jul 25, 2009 5:15 am

Re: having problems with my dermaray

Postby Nick Balgowan » Mon Aug 24, 2009 12:54 pm

sayeda wrote:Hello Nick,
I have had some set up issues with the dermaray right from the start. I managed to get it going and keep the ir low and so far it was working just fine.

Now, I have no idea what has happened, but the unit is not charging. The charger has power coming into it, but the dermaray isn't picking it up. I am wondering if there is a fault with the unit?

The battery is low and I don't know what to do. Please advise asap.

Many thanks,
Sayeda.


Hello Sayeda,

I am sorry that you are having a problem, we will get you going as soon as possible. If there is a fault, naturally we will replace your Dermaray free of charge. However, we have had real no problems to date.

Can you please advise if you successfully made the first charge overnight. Can you please also confirm if you can use the Dermaray connected to power. It should work and charge the battery at the same time. This will determine if the power supply is getting power through to the Deramray. Please let me know if this works for you. I would qalso guggest m making a hardware reset that is described in the user guide. Please let me know if this solves your problem.
Nick Balgowan.
----------------------------------------
http://www.tcgindustrial.com.au
http://www.dermaray.com
http://www.beatpsoriasis.com
----------------------------------------
User avatar
Nick Balgowan
Site Admin
 
Posts: 267
Joined: Mon Jan 09, 2006 12:29 pm
Location: Australia


Return to Dermaray Presales & Technical Support

Who is online

Users browsing this forum: No registered users and 4 guests

cron