Dermaray POST purchase information

Pre-sales qustions about Dermray products and technical support for Dermaray users. Dermaray support is available exclusively via this forum.

Dermaray POST purchase information

Postby Nick Balgowan » Sun May 24, 2009 10:34 am


Thank you for ordering a new Dermaray product. Dermaray represent the very latest technology with many unique and advanced features. This email confirms your order is currently being processed and your products will be sent shortly. In accordance with our environmental policy we do not provide a printed user guide, instead you can download the latest user guide from our web page. We suggest you download this guide now and familiarise yourself with the operation of your new Dermaray prior to receiving your item. Please download the appropriate instruction manual from the links below. There is one download for the Ultraviolet Lamp (UV) and one for the Laser.

Once you have received your delivery, please ensure that you register your serial number and date of purchase to activate your 2 year factory warranty. Once your warranty is registered, full technical support and warranty support is automatically available. Please register your warranty online here or complete the form at the end of the user's guide.

As a new and revolutionary product, Dermaray needs your support. We would invite you to join and participate in our friendly user support forum. We would greatly appreciate hearing your feedback, plus you get a chance to chat with other users also. We encourage you to post your comments, questions and support issues on our web forum. That way we can more rapidly serve you.

Your order will be leaving our office shortly, within the next 0~2 days. Once your delivery has been collected by our courier, you can track the delivery online by using the following tracking details. Please check online to see when your delivery is in transit.

Please note, according to our online terms and conditions, all final amounts are charged in $AUD. International orders are calculated at the daily international exchange rate.
Nick Balgowan.
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Nick Balgowan
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Location: Australia

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